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Modifing Users

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Modifing Users

on the User page it askes for user cell # but when i do place it it tells me can not verify I had this number for the last 20 yrs with sprint. any suggestions 

Accepted Solution

Re: Modifing Users

Hi, Chiefcapece. I was able to find the following information that could be related:

 

Why can't I validate my mobile telephone number?

If you subscribe to a Voice Over IP (VOIP) service, you may get your calls forwarded to your mobile phone via a third party telephone number. In order to complete verification of your mobile telephone number, however, you need to ensure that you are using your mobile phone's assigned number, and not any number provided by a third party.

 

If this is the case, you may need to contact Sprint to find out your mobile phone's assigned number and not the forwarding number.

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Email Expert

Re: Modifing Users

I have escalated this to the forum admins for follow-up.  I don't think you can fix this yourself.




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Official Employee

Re: Modifing Users

Hi, Chiefcapece. I was able to find the following information that could be related:

 

Why can't I validate my mobile telephone number?

If you subscribe to a Voice Over IP (VOIP) service, you may get your calls forwarded to your mobile phone via a third party telephone number. In order to complete verification of your mobile telephone number, however, you need to ensure that you are using your mobile phone's assigned number, and not any number provided by a third party.

 

If this is the case, you may need to contact Sprint to find out your mobile phone's assigned number and not the forwarding number.


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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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