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Missing emails

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Missing emails

This morning all of the emails in our inbox went missing. Missing meaning not in any folder or trash. Apparently after a 45 minute call they needed an engineer to correct the problem. Said it would be a few hours. It has been 7 hours and customer service has had me on hold for 10 minutes.

 

They did tell me to download and app and look to see if I wanted additional services. I don't. I need my emails back.

 

Anyone know how to get to a department that can actually help me?

 

Email Expert

Re: Missing emails



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.




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