Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,861,011

members

1,800

online

29,448

topics

Top

Mismarked Spam

Regular Visitor

Mismarked Spam

"Xfinity Connect" continuously marks a certain email address as spam. I have gone into the spam folder and checked the email address as "not spam", yet the address continues to be marked as spam. I have also placed the email address into my address book, but that hasn't solved the problem either.

 

How do I stop this email address from being marked as spam?

Email Expert

Re: Mismarked Spam

You need to keep marking it as not Spam.  It can take a long time for the filters to "learn" what is or isn't jumk mail.  Especially if other people are marking emails from that same sender as spam.   Also, Comcast does not scan your address book------there is no "white list" per se.   In the meantime, you can call Comcast security and ask if there is some issue with that particular domain--------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Mismarked Spam

Are these the messages from grunt.com?  If so, I'll see what I can do.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Mismarked Spam

Yes. grunt.com is the main issue, although, today a bunch of email addresses were marked as spam. Those addresses had never been marked as spam in the past. I've been having to go through the spam folder several times a day to recover emails that aren't spam. Very confusing.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 244 views
  • 0 kudos
  • 3 in conversation