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Login Failure on secondary email account

Frequent Visitor

Login Failure on secondary email account

When setting up the secondary accounts email for either imap or pop3 i get a login failure for everything and the correct user name and password are entered. We can access the email on line but cannot use either windows mail or outlook to get the email. Support hasn't a clue as to why it is doing this and I was told to get ahold of MS but to me the login failure is not the 3rd party problem but something with the way the server is not reconizing the login or password. My primary account email works fine on these programs. Any suggestions?

PS... I ended up resetting the secondary users passwords by using the same password and now the IMAP works with no login failure.

Email Expert

Re: Login Failure on secondary email account

Are you letting the client (Outlook) configure the account for you, or are you doing it manually?  The settings for Comcast accounts are here------------------

 

https://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/?

 

Do they match what you are trying to use?




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Frequent Visitor

Re: Login Failure on secondary email account

Tried both and it still has login failure.

Email Expert

Re: Login Failure on secondary email account

OK maybe someone who is more familiar with Outlook can jump in here.  I don't have Outlook, I'm on a Mac.  I have 4 Comcast accounts right now, and I'm not seeing this issue with any of them using Mac Mail.




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Frequent Visitor

Re: Login Failure on secondary email account

I have 3 and only the primary will login. The other 2 accounts have the same problem with login failure.

Frequent Visitor

Re: Login Failure on secondary email account

Still no success. Keep geting Login failed. Lets go comcast either fix it or I'll dump your service and go back to what I had since I have not had this account for 30 days yet.

Admin1

Re: Login Failure on secondary email account

clboyer2 -- The information you've received from previous support agents is correct. If the configurations match, then further support would need to be done through the Email Client's OEM. 


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Email Expert
Moved:

Re: Login Failure on secondary email account

Frequent Visitor

Re: Login Failure on secondary email account

Primary account works fine and the settings are the same as what is on the secondary accounts so don't blame the OEM since it is doing it on multiple platforms. It is on your server side and not the programs.

Email Expert

Re: Login Failure on secondary email account

nanny   Removed

 




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Admin1

Re: Login Failure on secondary email account

Have you tried contacting the OEM? All of our support guides say that if the configurations line up, then the next step is to go through the OEM. 


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New Poster

Re: Login Failure on secondary email account

Hello Latoque, I am having the same problem as clboyer2.  Like you, I am a Mac user.  I have 3 Comcast email accounts.  On my MacBook Air using Mail, my iphone 5S and my ipad 3, only the main account works now.  All my settings are what Comcast recommends and all 3 email accounts have the exact same settings.

This problem only came to be with the new email changes Comcast instituted.

 

Can you suggest what I might check next? 

Frequent Visitor

Re: Login Failure on secondary email account

Then give me a phone number to Comcast IT so I can at least talk to someone that might know the system and can decipher the error codes.

New Poster

Re: Login Failure on secondary email account

Latoque, thank you, but no response is need (I didn't see a way to delete my post).  I made sure my email accounts were "saved to server" and then deleted and started anew.  Now all accounts and all devices are working and sync'd.


Admin1

Re: Login Failure on secondary email account

clboyer2 -- Our IT does not support this. You need to contact the OEM. 


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Frequent Visitor

Re: Login Failure on secondary email account

Then it's time to get a new IT department since the OEM does not have access to the comcast server which is where the problem lies.Guess it's time to elevate this problem since support is really not support. I am now finding out why I was told to stay away from getting comcast.

Frequent Visitor

Re: Login Failure on secondary email account

After talking with some of my IT friends I  logged onto my account and reset the secondary users passwords and the accounts downloaded and no login failure so if anyone els is having this same problem they can try resetting the password. I just reset it to the one that was all ready being used.

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