Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,976

members

1,210

online

36,680

topics

Top

Linking old email to new account when moving

New Poster

Linking old email to new account when moving

Have 2 Comcast accounts I am moving and closing one account. Email is associated with the account being closed. How do I link email account to my new Comcast account ?
Email Expert

Re: Linking old email to new account when moving

There is no longer any need to "link" anything when you move.  This was posted by Comcast Jessie not long ago.  The policy on keeping your email accounts has changed--------------------

 

So officially as of 04/12/16 Comcast will allow customers to keep their email address and service even if they discontinue or downgrade their XFINITY services. Former XFINITY Internet or Voice customer can still use their Comcast.net email address if they log into their account in the 90 days prior to disconnecting their service. Their email account will remain active as long as they access it at least once every nine months. Just like their primary email account, their secondary email accounts must also be accessed in the 90 days prior to disconnecting service in order to continue to use their Comcast email account. If both accounts were accessed, they can continue to use both Comcast.net email addresses as usual.

 

After a customer disconnects or downgrades their service, they can still access their email account via the methods below:

XFINITY Connect (online on your laptop or PC).

The XFINITY Connect app.

Third‐party email applications (smartphones, tablets, etc.).

 

After customers disconnect or downgrade their service, they will still have access to the following email

features:

Calendar.

Address book.

Managing settings and preferences within My Account.

Deactivating email accounts.

Changing an existing email address.

 

However, they will no longer have access to the following features:

Adding new email account(s).

Viewing Voice and Text Messaging tabs within XFINITY Connect or the XFINITY Connect app.

 

 

 

Does that answer your needs?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 291 views
  • 0 kudos
  • 2 in conversation