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Keep having to refreash to get into my email and then email freeze up

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Keep having to refreash to get into my email and then email freeze up

I keep having problems with signing getting in to my email  when i Go over to Comcast to check email  I have to refreash sometimes a couple of times to see if I have any emails.. Then it freezes whenI get to my email.  Can you help and it is real hard to contact you I just would like to be able to click on something to do what I am doing now to get a hold of Comcast.!!

Email Expert

Re: Keep having to refreash to get into my email and then email freeze up


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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