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Gold Problem Solver


Do you only use Xfinity Connect or do you also use any other email programs or devices (smartphone, tablet)?  Be specific please.


What happens if you send an email to yourself, do you receive it?


Which browser are you using & version?  Have you treied a different browser to check if the problem is browser specific?


Check to make sure that the SAFE LIST has not been turned on in error.  To do:

Click on MY Account at the top of the page after signing in.

Next click on the Users and Settings tab

Click on the Username not getting email

Click on Email Settings

Scroll down to SAFE LIST and make sure it is NOT on.  If on, it will show a green circle.


Whenevere the Safe List is ON it will only allow email through that is on the Safe List, all over email will be deleted automatically.


Post back and tell us what you found.




Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

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