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Is anyone else not receiving their emails?

New Poster

Is anyone else not receiving their emails?

I haven't received a single email in the last 48 hrs, which is really unusual considering all the spam we get.  Is anyone else having this problem?  I know it isn't a connection problem, I'm able to pull up my account on a different computer and still no results. 


Gold Problem Solver

Re: Is anyone else not receiving their emails?

What happens if you send a test email to yourself? Does it send? Do you receive it? Is the problem happening with their Xfinity Connect webmail, an email program, or an app on a mobile device?

Check your "Email Safe List" setting under Users & Preferences / (username) / Email Settings at https://customer.xfinity.com/Secure/UserSettings. This option sometimes gets turned on when it should be off. If you can't find the "Email Safe List" setting you'll need to log in with the Primary user ID.

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