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Internet is offline

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Internet is offline

I'll start off by saying I use 2 separate modems. I use the standard Xfinity modem for the home phone line, and I use a netgear modem and asus router for home wifi and ethernet port. I have been running this setup for months now, but 2 days ago, my internet went out. It won't work on either modem and it says the signal is offline. Is there any fix I can do without having a Comcast tech come out and check it out?
Connection Expert

Re: Internet is offline

Call in and have a rep confirm that one modem is provisioned for phone service only and that the other is provisioned for Internet service only service.



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