Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,469

members

735

online

36,400

topics

Top

Internet connection

Contributor

Internet connection

Since I downlaoded windows 10 I have been having a problem with losing the internet connection if the computer is idle for a few minutes. I walk away to do something and come back I have no connection and have to reboot. This happens all the time. I read where there is a setting that disconnects the internet after 20 minutes if idle. I have tried to find it to change it but even following the directions can not locate where that function is. My computer is a Lenovo. That so far is the only problem I found with Windows 10

Service Expert

Re: Internet connection


confuzzed wrote:

Since I downlaoded windows 10 I have been having a problem with losing the internet connection if the computer is idle for a few minutes. I walk away to do something and come back I have no connection and have to reboot. This happens all the time. I read where there is a setting that disconnects the internet after 20 minutes if idle. I have tried to find it to change it but even following the directions can not locate where that function is. My computer is a Lenovo. That so far is the only problem I found with Windows 10


 

Sounds as if your hardwasre is going into "sleep" mode after inactivity.

Look in the Properties of your network adaptor to see if there is a setting to change there.

 

 



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 830 views
  • 0 kudos
  • 2 in conversation