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Internet accessed Comcast email...inbox always opens showing very old emails

Regular Visitor

Internet accessed Comcast email...inbox always opens showing very old emails

Both my wife (less than one year old Win 8.2 computer) and I (less than 3 year old Win 8.2 computer) have the same issue when got to pull up comcast internet email. The inbox some up with  emails from over a year ago. Then, if you wait long enough, sometimes the inbox will update showing you the latest emails, other times it doesn not and we have to hit the page refresh button once or twice. Just a pain. Using google chrome.  Any ideas?  Thanks.

Email Expert

Re: Internet accessed Comcast email...inbox always opens showing very old emails

At the top of the Inbox message list you should see "Sorted by: and then a value.  Does it say "by Date"?  If not, right-click on the grey area to the right and you should see this----------------

 

Sorting Options from Gray Bar 03:04:2015.jpg

 

Set it to sort by date and it should show your messages in chronological order with the newest at the top.  If it doesn't, click on the little black arrowhead to the right of it, and it acts like a toggle switch to change from ascending to descending order.




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Regular Visitor

Re: Internet accessed Comcast email...inbox always opens showing very old emails

Hi, 

 

That is not the issue. It's already sorted that way and I'm well aware of what you mention. So, establishing that the inbox is correctly sorted by descending date, what is going is that every time I/we open internet email, the top email shown is over a year old (It is always the same one and always the same ones in descending order) and we do not see new emails at all...unless we refresh the page and then, again we see the same old emails for a few seconds and then all of sudden the new (correct and in descending order based on date) emails show up. Very irritating to have to deal with this every time we go to check our email.

Email Expert

Re: Internet accessed Comcast email...inbox always opens showing very old emails

As a test, switch to the Lite version of Xfinity Connect to see if you can duplicate the problem that way.  From the Inbox page go to Preferences>>>>>>General>>>>>>Version.  Make the switch and then go back to the Inbox.  If it works the way it should in Lite, go back to the Full version, and then 
try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.






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Service Expert

Re: Internet accessed Comcast email...inbox always opens showing very old emails

Are you using a Favorite/Bookmark link to access your Inbox or are you accessing it by going to the Xfinity homepage first and then logging into email?




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Regular Visitor

Re: Internet accessed Comcast email...inbox always opens showing very old emails

No. Going through the Xfinity homepage. Using Chrome.

Regular Visitor

Re: Internet accessed Comcast email...inbox always opens showing very old emails

Lite version seems to be working fine so far....

Regular Visitor

Re: Internet accessed Comcast email...inbox always opens showing very old emails

Went back to full and following Latoque's directions, all seems well at this point. Thanks.

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