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Incoming email font color

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Regular Visitor

Incoming email font color

I occasionally receive incoming emails that display a white font on a white background; hence, it looks like there is no message. The problem is limited to a couple individuals. Is there any way to solve this issue or change the font color on emails already in my inbox?

 

My work around has been to click the forward button and change the font color in the forwarded email.

Accepted Solution

Re: Incoming email font color

As a test, try looking at the email using a different browser.  Does the same thing happen?

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Email Expert

Re: Incoming email font color

I don't think there is any way to do what you want in the webmail.  The font color is a function of how it was sent.  I don't think I've ever encountered such a situation before.  Why does the sender use white font and a white background?




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Regular Visitor

Re: Incoming email font color

I don't think the senders are intentionally using a white font and a white background. I will get both white font and black font emails from the same individuals. Emails just seem to randomly show up with white fonts on a white background. When I asked one of the senders, he didn't know what I was talking about; said he sent it with black font and has not had any other complaints about his emails. 

 

The other odd thing is that only the message is in white font; if they have an auto signature, it will be in a black font.

Email Expert

Re: Incoming email font color

As a test, try looking at the email using a different browser.  Does the same thing happen?




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Regular Visitor

Re: Incoming email font color

Thanks for the idea! I think you identified my problem. I usually view my email in Chrome, so I closed down Comcast and opened it in IE. In IE, the emails looked fine - black font on the white background. Went back to Chrome and opened up Comcast and email. This time the email font color was black. I'm guessing I just need to close and reopen Comcast/email to correct the problem.

Email Expert

Re: Incoming email font color

Actually, try just clearing cache/browsing history in Chrome.  That will probably do it.  You shouldn't have to keep signing in and out just to see the font.




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