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I want to reinstate my old e-mail name - Comcast won't do it

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I want to reinstate my old e-mail name - Comcast won't do it

I tried to reinstate my old e-mail name. and it wouldn't take.  I did a chat support and they said it was not being used ( even though the user preference says its in use ).  So I asked why can't get it back,. and she said it was the policy to not reissue emails.

Service Expert

Re: I want to reinstate my old e-mail name - Comcast won't do it

Deleted user names are held for 90 days before being released back into to the available name pool. If it has been less than 90 days since the user name was deleted that is why you are told it is in use.

 

The chat rep was incorrect. You can get it back. You need to call Comcast (use the option for Internet/trouble with Email) and request that the name be released back to you. The trick is getting someone who has a clue and can do it.

 

If no joy, post back here.




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Re: I want to reinstate my old e-mail name - Comcast won't do it

yeah its been dead for 2 years.  I was just changing my password on default email and a little window popped up that saked if I wanted to change other e-mails and that one I'm looking for popped up.

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