Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,842

members

1,541

online

36,480

topics

Top

I'm having the same issue retrieving emails from my inbox a month ago

New Poster

I'm having the same issue retrieving emails from my inbox a month ago

I recall being able to continue to load email messages that weren't deleted from my inbox but now there is a set number of emails I can view?  Is this a new update from Comcast to control server space?  If so, that's fine, I just want to know how to retrieve legacy emails?

Email Expert

Re: I'm having the same issue retrieving emails from my inbox a month ago

I'm not sure I follow--------are you saying you can only see so many emails on your screen?  Or do you mean you have emails being deleted or what?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: I'm having the same issue retrieving emails from my inbox a month ago

Yes to your first question, I'm not able to view emails from my inbox from April or March. I didn't delete them so I can view as needed but I can't seem to get them to show.
Email Expert

Re: I'm having the same issue retrieving emails from my inbox a month ago

First thing to check-------from the Inbox page, go to Preferences>>>>>>Email>>>>>>>>Email Deletion Schedules.  How are they set?  Does that account for the missing messages?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 438 views
  • 0 kudos
  • 2 in conversation