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I cannot access my email

Regular Visitor

I cannot access my email

Why can't I access my email? My husband can, and we share a computer.

Email Expert

Re: I cannot access my email

Exactly what happens when you try to access your email?




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Regular Visitor

Re: I cannot access my email

My husband's email came right up; I experienced the "circle dance"---it just kept trying to load and that darn circle kept turning and turning; this continued with every attempt all day. HOWEVER, somehow, the problem has resolved itself(!) Thanks, anyway. 

Email Expert

Re: I cannot access my email

If it happens again------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.  Or you could go into your browser settings and only remove any Comcast cookies.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.  

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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