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I am not receiving emails from Southwest Airlines. They are not in the Spam folder.

Frequent Visitor

I am not receiving emails from Southwest Airlines. They are not in the Spam folder.

Since last fall, I have not been receiving Southwest Airlines emails and reservation confirmations.  I have contacted them and they indicate this is a Comcast issue.  Southwest is in my contacts and the emails are not in my Spam folder. Has anyone been able to resolve this issue?

Email Expert

Re: I am not receiving emails from Southwest Airlines. They are not in the Spam folder.

Southwest seems to be a regular problem.  A lot of other people in the forum have reported it.  I'm escalating this to the forum admins for follow up. 




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Official Employee

Re: I am not receiving emails from Southwest Airlines. They are not in the Spam folder.

 

Hi lkkjburns, I can assist you with finding your emails from Southwest. Are you using a third party email client such as Outlook or Mac Mail? Have you tried going through our website to retrieve the email? 


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Frequent Visitor

Re: I am not receiving emails from Southwest Airlines. They are not in the Spam folder.

I am going directly to Comcast.
Official Employee

Re: I am not receiving emails from Southwest Airlines. They are not in the Spam folder.

Can you receive any mail from southwest using another email provider such as google mail or yahoo mail? Are you having the same issue with the other email accounts? 


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