Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,880

members

1,319

online

29,427

topics

Top

I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

ANSWERED
Visitor

I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

This pop up freezes my firefox browser - Script: http://my.xfinity.com/adframe/home/x31:0

 

How do I get rid of this pop up??

Accepted Solution

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

OK everyone, I found this extension to Firefox mentioned in another forum post (Adblock).  I installed it and it seems to be doing the trick.  It blocks adds on web pages and does it quite effectively.  So far, all is good!

https://adblockplus.org/en/

View answer in context
Frequent Visitor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

Same here.  Incredibly irritating.  I go to Task Manager and kill ther plugin-container process but sooner or later it comes back.

Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

Script: http://my.xfinity.com/adframe/home/x31:0  This error has been poppingh up for MONTHS and it's always there, every time you use firefox.  It's got to do with Flash plug in .  would be great for someone to FIX it!!!!!

Frequent Visitor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

OK everyone, I found this extension to Firefox mentioned in another forum post (Adblock).  I installed it and it seems to be doing the trick.  It blocks adds on web pages and does it quite effectively.  So far, all is good!

https://adblockplus.org/en/

Tags (1)
Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

Thanks for the information I reviewed the link and installed the plugin.  I will keep up with the post and let everyone know if it works.

 

Thanks again.

Tags (1)
Admin1

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

Hello All -- I asked about this pop up and this is the information I received back:

 

We last saw reports of this because customers’ adblockers were having trouble when trying to block these ads. While http://my.xfinity.com/adframe/home/x31:0   may be the link listed in the error message,  the customer is really on another page – we would need the exact URLs where the customer was when it started in addition to the basics (browser version, OS, installed extensions, and screenshots). Be sure to disable any addons/extensions to see if you still encounter the problem.

 

Please provide the exact URL being used and if the ad appears after addons/extensions disabled. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

Scripts have been locking up my compter for months; only way I can get out is to use log off button in the stop menu.  Sometimes this works and sometimes it doesn't.  Today I was doing something important with my health insurance agent and s script from Comcast/Xfinity started and blocked everything.  I know it was from Comcast because the Xfinity name was there several times in very large letters.  I called the support number and the agent I got spoke with an accent I found very hard to understand, so I asked for someone who could speak and understand English and was told she could speak it.  Still difficult to understand, then after I answered a bunch of questions, there was a lot of static on the phone line, went dead a few seconds.  At that point I hung up. 

Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

OK it's been 3 hrs since I installed the plugin and no script errors.  How this action continues.  I was using the email page in all instances when the script error happened.  It's got to do with the ads on the page format.  The content in the email window does not make the error happen it happens but to the ads scrolling everywhere on the surrounding formated boarders.  Don't let anyone tell you different since Shockwave fLASH IS USED TO DO SCROLLING TEXT AND RICH TEXT, WHICH IS WHERE THE ADS ALL RUN.

 

Ernie

New Poster

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

This is just too rich!!  While I was reading the previous post, another script from Comcast popped up and took over my screen.  I will try the ad blocker app.

Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

OK to the community.  It's been a week and the script error has not come up at all.  This seems to be the solution to the problem.

 

Comcast, sorry but we can not continue to have ads kill our sessions on email.  The problem is solved by adblock on firefox.  Solve the issues and maybe we can view ads, otherwise we will continue to block them so we don't get the script error that kills our session.

Ernie

Regular Visitor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

Downloaded the adblock extension and have not locked up in 4 hours. A new record. Can't thank you enough for fixing a problem that has aggravated me for months.

Regular Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

I have to say that I am tired of checking my comcast email and having my browser (Firefox) freeze because of unresponsive script. This costs me time getting the computer back working again. I am busy and don't have time to waste.

 

What is the problem? Can't you guys serve a page that doesn't lock up your browser? Geez... c'mon! People are tired of this.

 

I'll give that ad blocker a try with Firefox and see if it works out for me.

 

Biff

.Net Programmer
Frequent Visitor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

Since I enabled Adblock Plus in Firefox I have had ZERO freezes.  Go for it!

New Poster

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

It only appears when I am in my xfinitity emails.

Regular Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

I downloaded ad blocker plus several days ago and so far Firefox hasn't frozen.

.Net Programmer
Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

2 months no issues after the download 

Contributor

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

enabled Adblock Plus in Firefox

New Poster

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0

That response can not  be true......boot up, open straight to the Comcast Home page, and often that message pops up in seconds, or maybe 1 minute or so.   That is  the only page open, Comcast page.  Just FYI  since Comcast likes to pawn problems off to the  end user, or other apps, or whatever they can think of.   They have no problem charging top dollar for service, but can't fix issues.  And when systen was down for 2 days in a 3 or 4 day period and i called support,  and told "I will enter  that in our system and your next bill will be adjusted". Didn't believe it and rightly so, received my full billing as usual.  Cancelled cable tv ages ago, went with DIY OTA antenna....you'd all be surprised how many channels are available. My ch 2 is really 3 channels, ION provides about 6 channels. 40-50 channels with some scrap wire, pvc and screws.  Thanks

Service Expert

Re: I am getting this error using Firefox- Script: http://my.xfinity.com/adframe/home/x31:0


AwKrap007 wrote:

That response can not  be true......boot up, open straight to the Comcast Home page, and often that message pops up in seconds, or maybe 1 minute or so.   That is  the only page open, Comcast page.  Just FYI  since Comcast likes to pawn problems off to the  end user, or other apps, or whatever they can think of.   They have no problem charging top dollar for service, but can't fix issues.  And when systen was down for 2 days in a 3 or 4 day period and i called support,  and told "I will enter  that in our system and your next bill will be adjusted". Didn't believe it and rightly so, received my full billing as usual.  Cancelled cable tv ages ago, went with DIY OTA antenna....you'd all be surprised how many channels are available. My ch 2 is really 3 channels, ION provides about 6 channels. 40-50 channels with some scrap wire, pvc and screws.  Thanks


Did you try installing AdBlock Plus?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 18 replies
  • 4630 views
  • 6 kudos
  • 10 in conversation