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How to setup email account?

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Frequent Visitor

How to setup email account?

My relative has Comcast internet but has never setup an email account.  I was trying to find a how to site to get her started but can't seem to find anything.  At the moment she has no access to any email~~don't ask!  I wanted to mail her the info since she lives in another state.  It's hard to do a test run of this when you already have an email account.   Do you start from the Comcast. com or Comcast.net site.  Really not sure if this is making any sense.

 

Thanks.

Accepted Solution

Re: How to setup email account?

If she can sign in to her Comcast account, she actually has an email address.  All she should have to do is add @comcast.net to her user ID.  So ask her what her sign-in ID is and that should be it.  If she can sign in and get to the Xfinity home page, have her click on "Email" in the left pane on the screen and see if she can see her email.

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Email Expert

Re: How to setup email account?

If she can sign in to her Comcast account, she actually has an email address.  All she should have to do is add @comcast.net to her user ID.  So ask her what her sign-in ID is and that should be it.  If she can sign in and get to the Xfinity home page, have her click on "Email" in the left pane on the screen and see if she can see her email.




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Re: How to setup email account?

Thanks!

Service Expert

Re: How to setup email account?

Just to add to this....

 

At the time her account was set up she was assigned an email address as her Primary account.  Most times this should be written down on the copy of the work order.  If she doesn't know what that is, she can call Comcast and find out [1-800-COMCAST].  Changes can only be made through the Primary account.




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Email Expert

Re: How to setup email account?

I'll add an anecdotal touch to this scenario.  I have a friend here who could justifiably be called a technophobe.  He moved from a location where he had Verizon Fios to an area where only Comcast HSI is available.  Whoever the tech or sub-contractor was that got him up and running wrote down nothing about the email address on his paperwork, and said nothing to him about it.

 

I had to go to his house and get on the phone with a nice Comcast rep and get him sorted out.  We set him up with his primary account and now he is good to go.

 

Just sayin




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Frequent Visitor

Re: How to setup email account?

Many thanks.  Before I remembered the help forum I did an online chat and that was a disaster.  Finally, had to exit the chat.  These 2 comments are what I was looking for.  Have a nice weekend.

Frequent Visitor

Re: How to setup email account?

Update:  Thanks to Latoque and Again. 

 

My aunt now has her email and she is really greatful.

 

Thanks for all your time and support,

Artistpoint

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