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How do I unblock devices s I have blocked?
Fawnandsergio wrote:
I blocked some of my kids device when they got into trouble now am trying to get them back online how do I do this? I used the router app to do this.
Can you be specific about the router app you used?
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What is the exact make and model number of the "router" ? Did you block by MAC addresses ? Parental controls ?
I am not a Comcast employee, I am a paying customer just like you!
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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am not a Comcast employee. I am a paying customer just like you!
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Hello Fawnandsergio. I can certainly try to assist here with unblocking your kids device, but I will need more information. Please tell us more information about the router you are referring to.
Also, if you are using the new XFINITY xFi App in conjunction with an XFINITY Wireless Gateway, and trying to get a device back online, please visit the below link and follow the steps.
https://www.xfinity.com/support/internet/xfi-app/
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ComcastJoeTru wrote:
Please tell us more information about the router you are referring to.
I thought that I already asked that ??? I guess that I am invisible.... 
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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am not a Comcast employee.
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Mark an Answer!
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