Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,733

members

1,338

online

29,788

topics

Top

How can I reload email once it has been trashed

New Poster

How can I reload email once it has been trashed

I have inadvertently trashed mt email.  How can I retrieve it?

Email Expert

Re: How can I reload email once it has been trashed

If you are still on the old email format, ------------------------------

 

You have a feature called “Recover Deleted Items”. It appears only in the default Full version of XC. It is intended to recover emails that you deleted to the Trash folder. To see it, right-click on the Trash folder. You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”. Click on it and it will open a window showing emails that you deleted. It is supposed to go back 15 days, but may go back farther than that. From that window you can restore emails to any folder you have. Select the ones you want and then click on the little folder icon at the top of that window. That will display all your folders, and you can move your selection to any one you want.

If the emails went missing for any other reason, the feature supposedly won’t show them. E.G: if your deletion schedules deleted them or you have a malware infection of some kind.


Or use this link:

http://customer.xfinity.com/help-and-support/internet/recover-deleted-email/

 

 

If you are on the new format, it is supposed to be getting the same feature, but it's not in place yet.  We have no date on when it will become available.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 223 views
  • 0 kudos
  • 2 in conversation