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Help with emails and account information

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Help with emails and account information

I need a call from someone to help me change the user name and password on my account, the pre-pay account that keeps kicking me out of the autocall system ( I DON'T HAVE A PRE-PAY ACCOUNT) and other strange happenings with my account,

Email Expert

Re: Help with emails and account information

You can change the address by changing the user name/ID, which is that part of the email address to the left of the @ symbol------

You have to sign in to the account with the Primary user name. Once you're on th Xfinity Home page, click on the Account tab. Once in that page, click on "Users and Settings" There you should see tabs for each account you have active. You can have the Primary and up to 6 secondary accounts. Under the account for each one, you will see "Change user name" as the first option. Click on that and the rest is easy.

Caution: Once you change the user name, you can't go back to the old one. Changing the user name will also change the user ID in the email address for that account. If anyone tries to send you an email at the old address they'll get a bounce as undeliverable. This applies to the Primary and any secondary addresses alike.

 

As for the password, after you have changed the user name, navigate to the Xfinity homepage, and scroll down.  You'll see the link to reset the password in the left pane on the screen.




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