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Formatting text while composing email - does not work

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Formatting text while composing email - does not work

When composing email, I cannot use Font/format ribbon to change up my text format, etc.  If I click on "B" or any other option, the screen immediately flashes to a blank Xfinity screen and back to my in box essentially losing my email draft.  Sometimes I can go to drafts and finish the email without trying the formatting options for the text.

 

I have Windows 8.

Email Expert

Re: Formatting text while composing email - does not work


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". 




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