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Folders with important emails do not appear with new format. Can they be restored?

New Poster

Folders with important emails do not appear with new format. Can they be restored?

A number of important email folders and their email contents do not appear now that I've been moved to the new email format.   Can they be restored?  

Email Expert

Re: Folders with important emails do not appear with new format. Can they be restored?

Did you click on the black arrowhead next to "My folders"?  If so, do any of the folders appear?




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New Poster

Re: Folders with important emails do not appear with new format. Can they be restored?

Yes I clicked on the black arrow.  Some but not all my folders appeared.

Email Expert

Re: Folders with important emails do not appear with new format. Can they be restored?

Then I can only suggest that you call Comcast security and see if they can recover the rest of them----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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