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Folders and emails have disappeared with "new" Comcast email format

New Poster

Folders and emails have disappeared with "new" Comcast email format

I opened up my email on Friday 12/9 and all old emails and all my folders are missing.  The only emails I have are new ones.  The first email in my inbox is "

Welcome to XFINITY Connect Email! Let’s get started

and this does not address how to access these important folders.  Does anyone have any ideas on where to retrieve these?

Email Expert

Re: Folders and emails have disappeared with "new" Comcast email format

See if this applies to you------------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949




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New Poster

Re: Folders and emails have disappeared with "new" Comcast email format

No this does not help.  I've tried everything suggested in this forum.  I've even tried to "chat" with a comcast rep but after trying to connect for 2 hours, I gave up.  There must be some type of glitch when comcast changed over to the new format.  Can someone from Comast resolve this issue?  I don't have hours to wait to talk to someone and these folders have important information I need.

Email Expert

Re: Folders and emails have disappeared with "new" Comcast email format

I'm going to escalate this to the forum admins to get someone to look at your account.




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Official Employee

Re: Folders and emails have disappeared with "new" Comcast email format

Hi chartini, I apologize for your experiences with your email. I will forward this to the right team, and will send you a private message to further assist.

 

Thank you


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