Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,861,115

members

605

online

29,458

topics

Top

Facebook crashes

Frequent Visitor

Facebook crashes

When I'm in Facebook it keeps crashing with error message Display driver stopped responding and has recovered error in Windows 7. It only happens in Facebook when I'm scrolling down the page. I only have 1 or 2 tabs open. It isn't hot either. I've seen several people on the internet that has the same problem. I think it started when Microsoft offered Windows 10 free. I've tried to remove it but it keeps coming back every time Windows updates which is everyday.

Regular Contributor

Re: Facebook crashes

windows 10 should have nothing to do with it. signing up for it i think just puts you in a download cue for when are ready to have installed

 

or are you running a beta version of windows 10? in which case that may very well cause some compatibility issues

 

does this happen with other browsers or webpages?

 

what kind of graphics card do you have? are you sure its not blown out? like are you able to run some benchmarking software without crashing?

Frequent Visitor

Re: Facebook crashes

It only happens with Facebook. Everything else works just fine. I don't know what kind of Graphic card I have. It does happen when I'm scrolling down. It could happen with some videos maybe on Facebook. I think I purchased my Laptop on 4/2011 or 4/2012. If you google the message error I get Display driver stopped responding and has recovered error in Windows 7 you will see how several people have this problem.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 1038 views
  • 0 kudos
  • 2 in conversation