Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Error message logging in to secondary account

New Poster

Error message logging in to secondary account

I keep getting error messages when I'm retrieving messages from a secondary account using my main account or from my iphone. I can get my messages perfectly when I log into the account through the proper channels.


"External Account Failure, Retrieving messages for the following external account has failed". "Failure unable to connect to POP3 server"


I've tried changing passwords, I've verified the information under account preferences matches my other two accounts. I'm not sure what I need to do to remedy this issue.


I have a screen picture but based on your note above about it being a public forum, I thought it best not to attach it.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation