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Error Message - IMAP emails cannot be moved to the Trash

Frequent Visitor

Error Message - IMAP emails cannot be moved to the Trash

I'm using Apple's Mail app on a Mac running OS 10.11.1. Since switching my POP account to IMAP, whenever I attempt to delete a comcast email from by inbox, I receive the following error message: "The message could not be moved to the mailbox Trash - Comcast IMAP." 

 

Please help. Thank you.

Email Expert

Re: Error Message - IMAP emails cannot be moved to the Trash

When you "switched" the account, did you re-create it using IMAP from scratch, or just change the settings in the POP version?  Because you don't convert a POP3 account to IMAP per se.  You need to re-create it from scratch using the same credentials, with the IMAP settings, and then go back into Mail and delete the POP3 version.




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Frequent Visitor

Re: Error Message - IMAP emails cannot be moved to the Trash

Yes, I re-created a new IMAP from scratch, that's why I am puzzled. Everything else is working fine, it's just when I attempt to drag emails to the trash.

Customer Expert

Re: Error Message - IMAP emails cannot be moved to the Trash

This happens to me occasionally. It seems to be a handshaking problem between Mac Mail and the IMAP server. If I try again a few minutes later, it works.




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Frequent Visitor

Re: Error Message - IMAP emails cannot be moved to the Trash

Yes, that's what I have been doing as well. . . so it does appear to be a problem of some sort.  Has anyone been able to come up with a solution?  Is the problem with Mac Mail or Comcast's IMAP server?

Email Expert

Re: Error Message - IMAP emails cannot be moved to the Trash

I'm stuck on this one.  I can drag and drop emails to Trash or anywhere else without a problem using either Mac Mail or the Comcast webmail UI.




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