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Emails not being recieved from some accounts

New Poster

Emails not being recieved from some accounts

For the last few weeks emails I am sending out are not being received by people. It is not everyone. Not all the people have the email hosts. If I send from my husband and my joint email they are recieved just fine but this isn't our primary email. There is no error message, no emails coming back saying they are undeliverable and they aren't going into peopls spam box. My sent box shows they are sent. Please help!

Thanks

Official Employee

Re: Emails not being recieved from some accounts

Should be taken care of.  Messages relating to wishingwellsdaycare.4t.com were being flagged as spam.





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New Poster

Re: Emails not being recieved from some accounts

I'm not understanding..... that wishingwellsdaycare.4t.com is my website and is also written under my siganture. It has been written under my signature for at least 7 years. Many of the emails not received had nothing to do with my childcare so are you saying they are being flagged because of my signature with my daycare website address under it? This has only been a problem recently.

Official Employee

Re: Emails not being recieved from some accounts

It appears some recipients of your messages categorized your messages as spam.  The key I was given was that it was related to your domain.  Generally, just make sure that the people you're emailing truly want to receive your messages.  Clean up your mailing lists from time to time, etc, so that you're not emailing people that may no longer be customers.





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New Poster

Re: Emails not being recieved from some accounts

I don't have an email list. I never email out group emails about my business. I am not sure this is right. So are you saying if I remove my business website off my signature I won't have this problem?

Official Employee

Re: Emails not being recieved from some accounts

Well, we've already removed the "bad" mark from that domain, so the problem should have gone away a few days ago.  For whatever reason, recipients were marking messages as spam, which I attributed to a mailing list for your customers.





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