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Emails are disappearing

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Emails are disappearing

I opened my email today and got 2 messages. I logged out. Then I logged back into my email, clicked Get Mail. I got a new mail. The 2 message that I had seen earlier were no longer there.  It happens when I am using my MAC os/x or my pc Windows 7.  I use Windows Live Mail on my PC.  There is nothing in my sent folder either.  So far I have not seen emails that I copied to my Keeper file disappear.  I checked my preferences.  Emails older than 45 days are set to be deleted.  What's going on?

Email Expert

Re: Emails are disappearing



As a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.  You could also call Comcast security to have them look at your account-------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

Another possibility--------do you have the account enabled on a smartphone or tablet that might be downloading and then deleting the messages from the server?




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