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Have you tried sending yourself an email from some other email account you might have like Outlook.com, AOL, Yahoo or anything? If so, did it generate a bounce message? Also, check your Safe List------------------------from the Inbox page go to Preferences>>>>>>Email>>>>>>>Safe List. If it's turned on you need to turn it off. It has been known to get enabled by itself. When it is on, nothing will get through except contacts you have deliberately put on the list.
I am not a Comcast employee, I am a paying customer just like you!
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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am not a Comcast employee.
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Mark an Answer!
Hello KM1976,
We would love to assist you, how do you normally receive your e-mails? Do you use a mail client or log in to Xfinity.com and check. If you have not logged into Xfinity.com, please log in and check through the website. If you are receiving them via the website, then you may have an issue with the configuration of the mail client you are using.
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Please post so people with similar questions may benefit.
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Mark it as a solution!
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