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Email

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Email

When I try to enter my email from the site it just cycles and the address bar says 'undefined' but if I use the mobile app on my IPhone I can retrieve my email.

Email Expert

Re: Email


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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New Poster

Re: Email

I've been expierancing the same thing and this worked. Thanks!

Email Expert

Re: Email


bgraydon wrote:

I've been expierancing the same thing and this worked. Thanks!


Which part worked for you------clearing history, using a different browser or switching to Lite?  Others reading this thread will wan to know.

 




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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