Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Email won't load

New Poster

Email won't load

I can't get into my inbox from any browser. (I usually use Chrome, but I tried Edge and IE, and they didn't work.  In the past, I have been able to access it from incognito mode when it doesn't load, but that's not working either.)  What happens is I log in just fine, then I click on the email icon and it takes me to the loading page with the spinning blue dots and just stays there forever.  I am running Windows 10, which is what my laptop came with.  I have tried clearing my cache and restarting, with no success.


There's a chance that this'll go away on its own eventually, but I'd prefer to be able to see my messages sooner rather than later.  I would appreciate any help.

Thank you!

New Poster

Re: Email won't load

Well, never mind, I guess.  Tried to reload and got a message saying it was down for some people, and then I waited a few minutes and reloaded again, and now it's working.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 1 in conversation