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Email won't load - errors on iphone and windows live...

Frequent Visitor

Email won't load - errors on iphone and windows live...

I can get my email updated on my ipad (and in comcast webmail).  But, it won't load onto my iphone or on my computer (windows live client).  I get error 0x800cc0f (or 0x800cc92).  It won't accept my password (which hasn't changed/is correct).   I know it has to be a server problem.  Other email addresses on account are working fine on all devices.  Nothing has been touched or changed on the iphone or in windows live.  This has happened on occasion in the past and usually fixes itself.  But, not this time on this address.

 

Please help.  

Email Expert

Re: Email won't load - errors on iphone and windows live...

On the phone in iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.

 

As for WLM, see if your settings match these----------------------

 

https://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/




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Frequent Visitor

Re: Email won't load - errors on iphone and windows live...

Thank you for your reply...  iphone is correct on both issues you addressed.  

 

It's frustrating because one minute it works fine, and a minute later it goes on the fritz.  Nothing on this end has changed.  It just plain and simple stops working.  I actually wish it were a setting that was wrong...then I could fix it.

 

Thanks again.

 

thebudman

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