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Email retention

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Email retention

I have my preferences set that my inbox emails as well as sent emails are retained forever.  However, now my inbox only shows emails going back to February 1?  Can you explain what might have happened?

Email Expert

Re: Email retention

Do you have the account enabled on another device that might be downloading them and then deleting them from the server?  If it's not that------------------

 

As a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong. There are no editable deletion schedules in the new format.  You could also call Comcast security and ask them to look at your account------------------


 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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