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Email problems

Frequent Visitor

Email problems

Cannot receive email.  Error codes RL000002 and RFC822

 

Please help!

Bronze Problem Solver

Re: Email problems


ceceandron wrote:

Cannot receive email.  Error codes RL000002 and RFC822

 

Please help!


From http://postmaster.comcast.net/smtp-error-codes.php

 

RL000002 :: Mail to Comcast is queued and I see RL000002 in my email logs. What does this mean?

Comcast has instituted rate limiting on all inbound email traffic. This step was taken to protect our customers and our email system from unwanted spam and malicious attacks. Any systems affected by this rate limit will receive a 4xx message (temp-fail) during the SMTP transaction. This message is designed to instruct the sending server to try again at a later time to deliver its email.

Our rate limiting policy is based on sender reputation and volume metrics, provided by Cloudmark, regardless of the number of domains from that server.

New IP addresses that are expected to send significant amounts of email to Comcast subscribers should start by sending low volumes of mail, increasing as time goes on. As your IP sends more email, its limit will increase daily.

If the rate-limit is impacting your ability to deliver email, shortening your server's delivery retry interval should resolve the issue.

If you require additional assistance, please contact Customer Security Assurance (see below).

 

http://constantguard.comcast.net/dedicated-support/contacts

 

Frequent Visitor

Re: Email problems

Cannot receive email.  Error codes RL000002 and RFC822

 

I do not send or receive a lot of email.  Why is this impacting me?  I went to Constant Guard as directed.  I thought this service had been transferred to another company.  Could not find a pace to past email problem.  Why isn't Comcast emailing all its customers warning of email problem???

Gold Problem Solver

Re: Email problems

CALL The Security Assurrance Department.

 

Customer Security Assurance Department

The Customer Security Assurance organization is here to help you have a safe and secure online experience. This dedicated group of security professionals responds to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.

Business Hours: 6:00am – 2:00am EST
7 days a week
Contact: (888) 565-4329

 



Need Email Help? Please post the following information in your post.
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Details of the problem you are having.




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