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Email preferences unuseable - page is dead no links on it work

New Poster

Email preferences unuseable - page is dead no links on it work

For the last 2 days, I have been trying to look at my email preferences.  however when I click the 'preferences' tab in webmail, preferences never come up.  The page just spins and spins, and none of the links on it do aanything.  Does anyone else have this problem?   

Email Expert

Re: Email preferences unuseable - page is dead no links on it work


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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New Poster

Re: Email preferences unuseable - page is dead no links on it work

Thanks.  The only way I could get it to work was to use Chrome.  IE in Compatibility mode still did not work...

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