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Email is Missing

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Email is Missing

I deleted about 6 emails in my spam folder.  I opened up the Inbox and all of my emails are from May 3 to now are gone.  I checked the trash and I only see emails I have actually deleted.

 

How do I find my saved emails from my inbox?

Email Expert

Re: Email is Missing



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.




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