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Email in My InBox Disappeared

New Poster

Email in My InBox Disappeared

I'm currently running a weekend event that has about 110 people and have been using comcast online email all day. Suddenly, I was disconnected from https://connect.xfinity.com, and when I reconnected, I found your new look. Very nice. Except that all the email in my inbox since about 12:30am or so today had disappeared (and it's now about 4:45 pm). That's a big problem since I'm in the middle of this event. How can I get that email back?  I use Windows 7.

Admin1

Re: Email in My InBox Disappeared

Hi mbenay -- You can try to restore your emails using this link: https://www.xfinity.com/support/internet/recover-deleted-email/. Please let me know if that does not restore them as I can run further support for these missing emails. 


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New Poster

Re: Email in My InBox Disappeared

No, I already checked the spam and trash folders before posting my question. What's your other possible solution/

Admin1

Re: Email in My InBox Disappeared

I can run further support see if they're recoverable. I would need to know what if you were using an email client, approx number of missing emails, and name of the folder they were in. 


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New Poster

Re: Email in My InBox Disappeared

I use comcast's online email. There were maybe 15-25 missing email, maybe more. They were all in the Inbox. The other folders seem to have been untouched by this.

Admin1

Re: Email in My InBox Disappeared

Thank you for the information. I run a diagnostic recovery attempt. The emails from that day are no longer on our servers and we're unable to recover them. 


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New Poster

Re: Email in My InBox Disappeared

If you'd responded when I wrote you, they'd still be on the server. It was a difficult afternoon trying to reconstruct the communications that were lost in the middle of an event.

Admin1

Re: Email in My InBox Disappeared

They may not have been. There was no guarantee that they were recoverable at all. 


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