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Email has disappeared

New Poster

Email has disappeared

All emails that I have received prior to April 2, 2015 at 6:04pm have completely disappeared from my Xfinity Connect inbox.  How do I retrieve them.

Email Expert

Re: Email has disappeared



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.

 

 




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New Poster

Re: Email has disappeared

My deletion schedule is set to "never" and likewise the email in my Android App "Xfinity Connect" has also disappeared and I know that I did not use my phone to delete all of the emails.

Email Expert

Re: Email has disappeared

Then you might want to call Comcast security and ask them to look at your account to see if anything is wrong--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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