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Email folders and emals

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Email folders and emals

All of the folders Ihave built are gone (and they are not hidden) and all emails that are older than a week have disappeared out of my in box.

Email Expert

Re: Email folders and emals

First, while signed into the account, as a test, in your browser's address or omnibar,type m.comcast.net/m.  Hit the return key.  When you get into your email that way do the folders appear?  If so------------


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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