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Email download problems

New Poster

Email download problems

It takes over five minutes for the email server to download my email.  Before I was using a POP server and later switched to a imap server with no change.  I suspect the problem lies with the mail server.  I have called tech support twice with out resolving the issue.  Can anyone help?

Email Expert

Re: Email download problems

What email client are you using?  Have you checked to see how it's set as far as the time interval for retrieving mail?




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New Poster

Re: Email download problems

I am using Thunderbird mail client configured for imap service.  I was configured for pop but Tech Support suggested that I switch to imap.  This mail client had no problems downloading mail approx one month ago.  I have twice spoken with tech support and I am convinced they just don't care or have an answer.  I can not find anything that would allow me a timeout.  

Email Expert

Re: Email download problems

As a test, you could try a different client like Windows Live Mail to see if you can duplicate the issue.  Also, are you having the same issue with some other device you have the account enabled on like a smartphone or a tablet?




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