Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,220

members

1,302

online

29,114

topics

Top

Email Sent to Gmail Accounts Not Received

New Poster

Email Sent to Gmail Accounts Not Received

Email sent to Gmail accounts from my Comcast email account are not received. My email client is Thunderbird. There are no errors when sending email and the Sent folder shows the messages sent to Gmail accounts. I believe that email destined to my Comcast account from Gmail accounts are not being received, but I cannot be entirely sure of this. This problem seems to limited to Gmail accounts as I can receive and send email to other accounts. In perusing the Comcast forums, people with similar issues have traced it to spam filters within Comcast. Not sure this is the issue in this case.
Email Expert

Re: Email Sent to Gmail Accounts Not Received

If you use only the webmail interface for both Comcast and Gmail, does anything change?  Can you try sending a test email that way from your Gmail account to the Comcast account?  Also, you can call Comcast secuity to see if there is some blocking issue going on------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 264 views
  • 0 kudos
  • 2 in conversation