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Email Question Re: Two Comcast Accounts

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Frequent Visitor

Email Question Re: Two Comcast Accounts

Hi Everyone..

 

Wondering if you can help me with the following...

 

Currently have two homes with two separate Comcast accounts and emails associated with each...

 

Account #1 Home has Triple Play

Email address is (as an example) johnandjanedoe@comcast.net

 

Account #2 Home has Internet & TV (no voice)

Email address is jandjdoe@comcast.net 

 

Account #1 Home is going to be sold in the near future so at some point I will be returning the equipment and closing the account...but when that happens, I want to be able to keep that email address from Home #1 as my main email (I've had it for many years and don't want to lose it) but attach it to home number #2 and make it the primary email for that account. 

 

Am I able to do this...if so, how would I accomplish that?

 

Thank you for your help...I appreciate it.

Accepted Solution

Re: Email Question Re: Two Comcast Accounts

I hate to say this but-------you will need to get on the phone with Comcast to do this.  There is no way to do it online.  You can start with Comcast security and go from there----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

View answer in context
Email Expert

Re: Email Question Re: Two Comcast Accounts

I hate to say this but-------you will need to get on the phone with Comcast to do this.  There is no way to do it online.  You can start with Comcast security and go from there----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Frequent Visitor

Re: Email Question Re: Two Comcast Accounts

Thank you, Latoque, for taking the time to respond...I dread having to call but I will hope for the best.

Frequent Visitor

Re: Email Question Re: Two Comcast Accounts

Just wanted to follow up...I called the number you provided and the Customer Rep was very helpful and the process was painless. Thanks for the guidance, Latoque...appreciate it!

Regular Visitor

Re: Email Question Re: Two Comcast Accounts

Wondering if you have had any difficulties since completing this process? I did the same when we moved several months ago and now am having difficulty with email senders receiving bounce back notifications when in fact they are going through.

Regular Visitor

Re: Email Question Re: Two Comcast Accounts

Unfotunately,it is not as simple as the 'solution' makes it seem.  After six phone calls, each 2+ hours long, over a week so far, my issues surrounding lack of access to my account are NOT resolved. Funny way to show appreciation to a loyal customer who  recently upgraded two active accounts.  Anyway, this solution failed first, and all subsequent attempts by Comcast Techs only made the problem more complex; it is almost comical except I am at risk of losing control of one account (not funny). I read the forums and know that others have experienced an account linkage problem. However, I seemed to be the only one with two active accounts until I saw this thread. Any recent solution attempts? Sure would like to know someone is working the problem. Comcast personnel rarely make a strong effort to keep me in the loop, even if my problem has been escalated (where to, I wonder.)  Any advice or guidance from anyone will be greatly appreciated

 

Frequent Visitor

Re: Email Question Re: Two Comcast Accounts

Hi,

 

I guess I should consider myself lucky that the Comcast Rep. I spoke with was able to do this for me successfully. I have not had any issues to date and I hope that continues. 

 

Sorry to hear what you have been going through...frustrating probably doesn't even cut it. I wish I could provide more insight...maybe one of the Comcast folks on here can help??

 

 

Email Expert

Re: Email Question Re: Two Comcast Accounts


xyris459 wrote:

Unfotunately,it is not as simple as the 'solution' makes it seem.  After six phone calls, each 2+ hours long, over a week so far, my issues surrounding lack of access to my account are NOT resolved. Funny way to show appreciation to a loyal customer who  recently upgraded two active accounts.  Anyway, this solution failed first, and all subsequent attempts by Comcast Techs only made the problem more complex; it is almost comical except I am at risk of losing control of one account (not funny). I read the forums and know that others have experienced an account linkage problem. However, I seemed to be the only one with two active accounts until I saw this thread. Any recent solution attempts? Sure would like to know someone is working the problem. Comcast personnel rarely make a strong effort to keep me in the loop, even if my problem has been escalated (where to, I wonder.)  Any advice or guidance from anyone will be greatly appreciated

 


 

 

I'm going to escalate this thread to the forum administrator level to see if we can get someone else to look at your accounts.




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Official Employee

Re: Email Question Re: Two Comcast Accounts

Hi xyris459, I will send you a private message to assist with the linking issue.

 

Thank you


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Email Expert

Re: Email Question Re: Two Comcast Accounts

Thanks for the quick response Phil.  Especially on a holiday weekend.




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Official Employee

Re: Email Question Re: Two Comcast Accounts

No problem at all Latoque, I am here to help!

 

Thank you for reporting! 

 

 


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