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Email Drag and Drop not working in Chrome

Regular Visitor

Email Drag and Drop not working in Chrome

Since running the new Xfinity Email, I can no longer drag and drop emails into folders.  I also cant move my cursor to email addresses and links and see the actual address they link to.

 

I'm running Windows 10 and use Chrome as my primary browser.  It works in Edge which is the only other browser I have loaded.  I've dumped the cache, deleted browsing history, etc, etc.  Hopefully someone has the real solution.

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Regular Contributor

Re: Email Drag and Drop not working in Chrome

It doesn't work under Windows 7, IE on one machine and Windows 10, Firefox either. I refuse to use Edge.

 

This is an improvement over the previous version? Nobody from Comcast really replies anymore. I have reported this "feature" since I was forced to the newer upgrade.

Email Expert

Re: Email Drag and Drop not working in Chrome


GRGullette wrote:

Since running the new Xfinity Email, I can no longer drag and drop emails into folders.  I also cant move my cursor to email addresses and links and see the actual address they link to.

 

I'm running Windows 10 and use Chrome as my primary browser.  It works in Edge which is the only other browser I have loaded.  I've dumped the cache, deleted browsing history, etc, etc.  Hopefully someone has the real solution.


The drag and drop thing is a known issue with Chrome.  You should be able to use the Move icon in the toolbar though.  It looks like a folder with an arrow in it.  Also, you do have a third browser on your Windows 10 machine-------IE-11.  It's found under Windows Accessories, I think.  But D & D doesn't work with that one either.  In Windows 10 right now, the only ones that work with D & D are Edge and Firefox.




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Regular Contributor

Re: Email Drag and Drop not working in Chrome

OK, I can get D&D to work under Firefox.

Regular Visitor

Re: Email Drag and Drop not working in Chrome

Hope someone is working to get it to work in Chrome.  Very annoying and inefficient.  I don't like Edge nor IE very much.  Chrome see to work best / fastest for me.

 

COMCAST, Please find a fix!!!!

New Poster

Re: Email Drag and Drop not working in Chrome

I agree.  Not having D and D in Chrome is wasting my time!  Please fix!

Email Expert

Re: Email Drag and Drop not working in Chrome

I have submitted research to Comcast on this issue.  Right now, D&D does not work in IE-11, or Chrome.  It does work in Firefox, Edge and Safari.  Also, with Chrome, you will find it doesn't work in the Address Book either on a Windows machine.  It does work on a Mac.




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New Poster

Re: Email Drag and Drop not working in Chrome

Same thing here. I just turned on my Surface and it was updated one day. I've reported this three times and no one at Xfinity replies. 

New Poster

Re: Email Drag and Drop not working in Chrome

By the way, I am using a Surface Pro. My husband has a generic Toshiba laptop with Windows 10 and the mysterious Xfinity upgrade, and HE can drag-and-drop emails in Xfinity while using Google Chrome...

New Poster

Re: Email Drag and Drop not working in Chrome

The reply I made earlier was deleted?????? Too truthful I suppose, let me water it down. Thank you Comcast, I cannot drag and drop my emails to folders on the left side. I cannot do it at work or at home on Windows 10 using Firefox or Chrome. Please, please, help us kind people.

New Poster

Re: Email Drag and Drop not working in Chrome

For me, the drag and drop does not work on my Surface Pro 4, but it does work on my desktop PC.  both run Windows 10, both using Chrome.  Incognito mode or not, I cannot drag and drop.  Both computers have the most up to date versions of Chrome and Windows Updates.

New Poster

Re: Email Drag and Drop not working in Chrome

My home and work PC's Windows 10 and Browsers are up to date,,, still can not drag and drop?

Official Employee

Re: Email Drag and Drop not working in Chrome

Hello all,

The email Drag and Drop issue in Google Chrome browser for Windows 10 PCs should be resolved at this point. If you are still experiencing this issue - please leave your comment in this thread. 


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Regular Visitor

Re: Email Drag and Drop not working in Chrome

Still experiencing the issue.  Running Windows 10.

Email Expert

Re: Email Drag and Drop not working in Chrome

I just tried it and I can't get it to work either.  I tried clearing history, and restarting Chrome.




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Regular Visitor

Re: Email Drag and Drop not working in Chrome

I still can't drag and drop using Chrome. 

Official Employee

Re: Email Drag and Drop not working in Chrome

GRGullette, Latoque, KatieB2 - could you please post what is the Chrome version you are currently using? 


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Email Expert

Re: Email Drag and Drop not working in Chrome

Ella I am using v58.0.3029.110 (64 bit) on both the Windows 10 machine and my Sierra iMac.  I have the issues only on the Windows platform.  Drag and drop works for me on the Mac with Safari, Firefox and Chrome.  But in Windows 10, the same thing happens with IE-11 and Firefox------sometimes.




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Official Employee

Re: Email Drag and Drop not working in Chrome

Latoque, I have the same Chrome version on my PC, Windows 10. I can drag and drop in Chrome with no issues. Are you getting an X sign when you try to move or it's just not doing anything at all? Thank you so much for checking. 


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Regular Visitor

Re: Email Drag and Drop not working in Chrome

I'm using Chrome version 58.0.3029.110 (64-bit)

Email Expert

Re: Email Drag and Drop not working in Chrome


ComcastElla wrote:

Latoque, I have the same Chrome version on my PC, Windows 10. I can drag and drop in Chrome with no issues. Are you getting an X sign when you try to move or it's just not doing anything at all? Thank you so much for checking. 


No, no X or anything else.  When I click and hold with the mouse only the pointer moves.  I get nothing else.




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Official Employee

Re: Email Drag and Drop not working in Chrome

Latoque and GRGullette, thank you for checking. I was not able to duplicate the issue on several PCs with Windows 10 OS and with the latest Google Chrome update. By any chance, do you have a non-Comcast email, like Gmail or Yahoo? Are you having any issues with drag-and-drop on those emails pages? 


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Regular Visitor

Re: Email Drag and Drop not working in Chrome

I have a Comcast email address only.

Email Expert

Re: Email Drag and Drop not working in Chrome


ComcastElla wrote:

Latoque and GRGullette, thank you for checking. I was not able to duplicate the issue on several PCs with Windows 10 OS and with the latest Google Chrome update. By any chance, do you have a non-Comcast email, like Gmail or Yahoo? Are you having any issues with drag-and-drop on those emails pages? 


Drag and Drop works for me in my Yahoo and Gmail accounts on both the Windows 10 and Mac machines.  I see now that it also works in IE-11.  But I still can't get it to work in Chrome on the Dell (Windows 10).  I've tried clearing history---still no joy.




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Official Employee

Re: Email Drag and Drop not working in Chrome

I will try to find more information about any specific settings that may cause that, I will update this post with my findings as soon as possible. Thank you for your patience. 


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Official Employee

Re: Email Drag and Drop not working in Chrome

Hello all,

I got an update and a workaround for a drag-and-drop issue in Chrome. Please note, this is only for PCs that don't have a touchscreen feature. 

Open Google Chrome
Type chrome://flags/ in the address bar and press Enter.
Click on (Touch Events API) Enable touch events > Disabled.
Restart the browser, and drag and drop works as expected.


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Email Expert

Re: Email Drag and Drop not working in Chrome

@ Ella--------------

 

My Dell is an Inspiron 2-in-1 with a touch screen.  So I'm basically just outta luck with Chrome?




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Official Employee

Re: Email Drag and Drop not working in Chrome

Latoque, have you tried to change Touch Events API from Automatic to Enabled? 


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Email Expert

Re: Email Drag and Drop not working in Chrome

When I follow your instructions, I don't get "Touch Events API" as an option.




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Problem Solver

Re: Email Drag and Drop not working in Chrome

Hi, Just sticking my nose in and adding my $.02 ..   FWIW, I've always used the move functions at the top of the respective folders to move emails, so gave this a try.   

I was able to "drag & drop" an email to another folder.  When clicking & holding the arrow, I got the number 1 in a black  box, with the title of the email, moved it to another folder.

Using Chrome Browser,  

Version 58.0.3029.110 (64-bit)
 Google Chrome is up to date.
ciao, bj
Official Employee

Re: Email Drag and Drop not working in Chrome

Latoque, unfortunately, I don't have a PC with the touchscreen to duplicate the issue. The response that I got from the engineering group about this issue was specifically for PCs without a touchscreen feature. But I will definitely try to find more information and update this post.

 


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New Poster

Re: Email Drag and Drop not working in Chrome

I've been having this issue for the last few months. Only on my home computer and only on comcast. Drag and drop works fine on work computer and all other D&D work on my home computer. Same issue in chrome and firefox. help!

 

New Poster

Re: Email Drag and Drop not working in Chrome

OK Disabled touch SAcreen API and it now works with my mouse

Regular Visitor

Re: Email Drag and Drop not working in Chrome

ComcastElla, my PC is an HP Spectre 360 with Touch Screen.  I followed your procedures for "non Touch Screen" and I'm in business.  Not sure why but, I'm happy about it.  Thanks for your help.

Official Employee

Re: Email Drag and Drop not working in Chrome

Hello all, at this time we don't have any specific workaround for the touchscreen laptops. I will update this post as soon as I will get something new. 

My apologies for the inconvenience.  


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