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Email Disappeared

New Poster

Email Disappeared

I opened up my email account and all the emails I had saved in there prior to today were gone. I thought that maybe it was an automatic deletion, but they were not in my trash either. Is there anyway to recover those emails? Thanks in advance.

New Poster

Re: Email Disappeared

I'm having the same problem as zoeharris.
Except for a few emails, all of my emails have disappeared.
They're not in ANY of the other folders.
How can I get the emails back?
Email Expert

Re: Email Disappeared



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.




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