Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,453

members

719

online

36,424

topics

Top

Email Address Groups

New Poster

Email Address Groups

I have created email address groups and have used them in the past by typing in the group name in the address box of an email. Recently, when I tried doing that again, the address group is not recognized when I type it into the address box of an email. Anyone know what happened?

Rocky

Email Expert

Re: Email Address Groups

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Email Address Groups

Thanks! I'll try the slow sync.

Rocky

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 305 views
  • 0 kudos
  • 2 in conversation