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E-mail lists

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E-mail lists

So I have a couple of lists that I use to send e-mails to members of a group to which I belong. That membership changes from time to time, so I have to take people off, put new people on, etc.  I just did that.  The lists look perfect, but when I ask for them in the "to"  (or cc) block of an e-mail, I get the old lists, not the new, updated ones. I find this completely bizarre, since the old lists don't, as far as I can tell, even exist any more. What can I do to get this fixed?

Email Expert

Re: E-mail lists

Assuming you are still on the old email format---------------

 

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.




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