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E-mail issues

New Poster

E-mail issues

Need some help please... After several calls to Xfinity and having a very difficult time understanding the so called "experts" I would like to know if anyone has a phone number to set up an appointment with an internet e-mail technician. Unfortunately the technicians I talked to via phone screwed up my e-mail even further and now it's a complete disaster. I would like to talk with someone at Xfinity to set up an appointment for someone to do it in person at my house and undo what they did to my e-mail account over the phone. Thank you.    

Gold Problem Solver

Re: E-mail issues

Well, you could speak with a Tech Support, and could request service,  you will probably be charged for a tech visit.(1-800comcast- Tech Support))


instead,,,post answers to all the questions below.  We may be able to help you.


1- what do yiu use for emai!? Xfinity  Connect!

2- Or do you use a different email program?  If yes,which one and which version?

3- Do yiu use a smartphone or tablet?  Which one?

4- which browser\versiin are you using?  Have you cleared your cache?

5- have you tried a different  browser to test?

6-  IF using a different email program, post all settings  you currently have set up.





Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

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