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E Mail

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E Mail

Hi - when I sign in to Comcast Internet, I go to e mail and begin reading .  When I do a reply, after I hit send, the e mail screen re sets/goes back to some time in December list of opened but not deleted e mails.  I try "get e mail" to no avail.  I log off and log on again and the old e mail is there.  I have to turn off the computer, turn it on again, and then start fresh.  

Any way I can fix this?  Thanks, Susan

Email Expert

Re: E Mail


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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I am an XFINITY Forum Expert and I am here to help.
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New Poster

Re: E Mail

Thank you for your help!  Everything is fine now. 

Email Expert

Re: E Mail

Was it something I said?  If so, others reading this will want to know--------which one of my suggestions solved the issue for you?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

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