Xfinity plant
Xfinity globe
Community Forum

Disappearing email account

Regular Visitor

Disappearing email account

My secondary email account has disappeared from Comcast.  It is an account that I have had for years.  I still receive email to that address on my mobile phone, but I cannot login to it on any computer and the primary account settings show that we have only one account.

 

Is there any way to restore it?  

Expert

Re: Disappearing email account

Are you saying you can see the account on the phone?  If so, it hasn't vanished, it's still there.  What happens when you try to sign into it on the computer?

Regular Visitor

Re: Disappearing email account

I can see the email on my mobile phone,.  When I try to login to Comcast with that username and password, it tgives me the following message:  "Authentication failed. Please try again or use a different method."

Expert

Re: Disappearing email account

OK then something odd is going on with that account.  I'm going to escalate this so someone can look at your accounts.

 

 

 

Official Employee

Re: Disappearing email account

Hi, alfee - I checked your account, there are 2 usernames listed. Could you please send me a private message with your name, address, phone number, and the missing username/email?